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Privacy Policy

This Policy applies as between you, the User of this Website and Numbers KnowHow the owner and provider of this Website. This Policy applies to our use of any and all Data collected by us in relation to your use of the Website.

We take your privacy very seriously. This Policy explains what information we collect and how we use it, and has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. This is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our Privacy Policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
Definitions and Interpretation

In this Policy the following terms shall have the following meanings:

‘Data’- means collectively all information that you submit to the https://numbersknowhow.co.uk/  Website. This definition shall, where applicable, incorporate the definitions provided in the Global Data Protection Regulations 2018;

‘Cookie’ – means a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website.

‘Numbers KnowHow – means Numbers KnowHow Limited;

‘User’ – means any third party that accesses the Website and is not employed by Numbers Know How and acting in the course of their employment; and

‘Website’ – means the website that you are currently using (https://numbersknowhow.co.uk/ ) and any sub-domains of this site unless expressly excluded by their own terms and conditions.

 

Scope of this Policy

 

This Policy applies only to the actions of Numbers KnowHow and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

What data do we collect?

Without limitation, any of the following Data may be collected by this Website from time to time:  name; job title; profession; contact information such as email addresses and telephone numbers;  demographic information such as postcode, preferences and interests;  IP address (automatically collected); web browser type and version (automatically collected); operating system (automatically collected);

How do we collect information?

 

We collect Data and process Data from you when you use or view our website, via your browser’s cookies, subscribe to a newsletter or blog, fill out a form, sign up for a trial or purchase a subscription for our software..

 

How do we collect and use your Data?

 

Any personal Data you submit will be retained by Numbers KnowHow for the duration of your being a customer of Numbers KnowHow.

 

Unless we are obliged or permitted by law to do so, your Data will not be disclosed to unrelated third parties. Please see further detail in the Third Party Disclosure section.

 

All personal Data is stored securely in accordance with the principles of the Global Data Protection Regulations 2018.

 

We collect Data and process Data from you when you register, sign up for our newsletter, respond to a survey or marketing communication, visit the website, or use certain other site features.

 

Any or all of this Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website.
We may use the Data we collect from you  in the following ways:.

  • Internal record keeping and administering your account;
  • providing you with services
  • improvement of our products/services –  Google Analytics is used to track customer actions anonymously across the customer database, in order to understand how the app is being used to assess which features need improvement.
  • To personalize the user’s experience and to allow us to deliver the type of content and product offerings in which you are most interested
  • responding to your questions and concerns
  • sending you product or service information directly related directly to Numbers KnowHow;
  • for advertising purposes, are required to share certain details with third parties.

How do we store your data and protect visitor information?

Data security is of great importance to Numbers KnowHow and to protect your Data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected via this Website.

 

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible in order to protect your privacy.

 

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

 

All financial transactions are processed through a gateway provider and are not stored or processed on our servers.

 

Do we use ‘Cookies’?

 

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow). We use functional and marketing cookies.

 

Functional cookies enable our systems to recognize your browser and capture and remember certain information. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services.

 

We also use Advertising cookies to help us place and keep track of advertisements (please refer to the Google Adwords and Remarketing section); and compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third party services that track this information on our behalf.

 

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (eg Internet Explorer) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.

 

If you turn cookies off, some features will be disabled and some of our services may not function properly.

 

Third party disclosure

Numbers KnowHow may, from time to time, employ the services of other carefully selected third parties, and will transfer your data to them, for dealing with matters that may include, but are not limited to, payment processing, account support administration, technical support and problem solving, email communication, delivery of purchased items, search engine facilities. The third parties may be located in other countries (including the USA), but we ensure that all third parties that we use are properly certified and registered with the appropriate authorities and procedures.

Any Data used by such parties is used only to the extent required by them to perform the services that Numbers KnowHow requests. Any use for other purposes is strictly prohibited. Furthermore, any Data that is processed by third parties shall be processed within the terms of this Policy and in accordance with the Global Data Protection Regulations 2018.

Third party links

 

We do not include or offer third party products or services on our website.

 

Links to Other Websites

This Website may, from time to time, provide links to other websites. Numbers KnowHow has no control over such websites and is in no way responsible for the content thereof. This Privacy Policy does not extend to your use of such websites. Users are advised to read the Privacy Policy or statement of other websites prior to using them.

COPPA (Children Online Privacy Protection Act)

 

When it comes to the collection of personal information from children under 13, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation’s consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

 

We do not specifically market to children under 13.

 

CAN SPAM Act

 

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

 

We collect your email address in order to:

  •  Send information, respond to enquiries, and/or other requests or questions.

To be accordance with CAN SPAM we agree to the following:

 

  • NOT use false, or misleading subjects or email addresses
  • Identify the message as an advertisement in some reasonable way
  • Include the physical address of our business or site headquarters
  • Monitor third party email marketing services for compliance, if one is used.
  • Honour opt-out/unsubscribe requests quickly
  • Allow users to unsubscribe by using the link at the bottom of each email

If at any time you would like to unsubscribe from receiving future emails, you can follow the ‘Unsubscribe’ instructions at the bottom of each email.

 

Google Adwords and Remarketing 

 

Our site uses all features of Google Analytics for Display Advertisers. That includes obtaining specific visitor Cookie data, such as the source, medium and keyword used to visit our website. Google Analytics does not store any visitor specific data and we will not use visitor specific data in any way related to Google Analytics, Google Adwords, and Remarketing.

 

Our site uses remarketing with Google Adwords and analytics to display content specific advertisements to visitors that have previously visited our site when those visitors go to other websites that have the Google Display Network implemented.

 

Our site and other third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on visitor’s past visits to our website.

 

We take our users’ privacy very seriously. We feel that certain personal information should always be kept private, so we’ve developed restrictions around the types of ads where we don’t allow remarketing. When creating remarketing lists, we can’t use any sensitive information about users. This includes information such as their financial status, sexual orientation, and other sensitive categories.

 

Where users have chosen to enable Google to associate their web and app browsing history with their Google account, and to use information from their Google account to personalize ads, Google will use data from its signed-in users together with your Google Analytics data to build audience lists for cross-device remarketing. Google Analytics will collect Google-authenticated identifiers associated with users’ Google Accounts (and therefore, personal information). This business collects and shares information with Google.

 

As Adwords advertisers, we are restricted from and will not perform the following actions:

 

  •  Running ads that collect Personally Identifiable Information (PII) including, but not limited to, email addresses, telephone numbers, and credit card numbers
  •  Creating a remarketing list or creating ad text that specifically targets users in ways that are outlined as “prohibited” in the categories below

Visitors can opt out of Google Analytics for Display Advertisers and opt out of customized Google Display Network ads by visiting the Ads Preferences Manager.

 

Changes of Business Ownership and Control

 

Numbers KnowHow may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Numbers KnowHow. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Policy, be permitted to use the Data for the purposes for which it was originally supplied to us.

 

In the event that any Data submitted by Users is to be transferred in such a manner, you will be contacted in advance and informed of the changes. When contacted you will be given the choice to have your Data deleted or withheld from the new owner or controller.

 

Your Right to Withhold Information

You may access certain areas of the Website without providing any Data at all. However, to use all features and functions available on the Website you may be required to submit certain Data.

 

However, you may prefer to disable Cookies on this Website and on others. The most effective way to do this is to disable Cookies in your browser. We suggest consulting the Help section of your browser in order to do this. You can choose to delete Cookies at any time, however, it may impact on your use of the Website. We also recommend that you ensure that your browser is up-to-date and that you consult the help and guidance of the browser developer if you are unsure about adjusting your privacy settings.

 

Accessing your Data

 

Right to access – You have the right to ask for a copy of any of your personal Data held by Numbers KnowHow Limited (where such data is held) and it will be provided within one month.

Right to rectification – You have the right to update any of your personal Data held by Numbers KnowHow Limited if that information is inaccurate.

Right to erasure – You have the right to request that Numbers KnowHow delete your Data, unless we have to keep it for legitimate or legal purposes. We will tell you if this is the case.

Right to restrict processing  – You have the right to ask Numbers KnowHow to restrict your processing of personal data, under certain circumstances.

Right to object to processing – You have the right to object to the processing of your personal Data under certain circumstances.

The right of portability – You have the right to obtain (free of charge) and re-use your personal Data for your own purposes across different services. This Data will be provided to you within one month, and will be provided in a structured, commonly used and machine-readable format (including CSV files).

For any of these requests, please send us an email to  clients@numbersknowhow.co.uk, or write to us at Numbers KnowHow Limited, Forester Building, 29-35 St. Nicholas Place, Leicester, LE1 4LD

 

Changes to this Policy

 

Numbers KnowHow reserves the right to change this Policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the Policy on your first use of the Website following the alterations.

 

Contact Details

 

If there are any questions regarding this Privacy Policy you may send an email to  clients@numbersknowhow.co.uk, or write to us at Numbers KnowHow Limited, Forester Building, 29-35 St. Nicholas Place, Leicester, LE1 4LD.

 

If you feel that Numbers KnowHow has not addressed your concern in a satisfactory manner or you wish to make a complaint, you may contact the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF https://ico.org.uk/